We want you to love what you ordered. If something isn't right, here's how we make it easy:
Return/Exchange Window
Returns, exchanges, and replacements can be requested within 2 days of delivery. Requests made after this window unfortunately cannot be accepted.
Condition for Return
- The item must be unused, unworn, and in its original condition.
- All original packaging, tags, and any accompanying certificates/pouches must be included.
- Custom-made, engraved, or bridal made-to-order pieces are not eligible for return or exchange unless the item arrived damaged or defective.
How Refunds Work
Once your returned item is received and inspected, the refund value will be issued as store credit (points) to your Sandhya Designer Studio account, of the same value, to be used toward your next purchase with us. We do not process refunds back to the original payment method — all approved returns are converted to store credit, unless an exchange is requested instead.
Exchanges
If you'd prefer a different size, design, or piece altogether, let us know within the same 2-day window and we'll arrange an exchange, subject to stock availability.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery with photos of the product and packaging — we'll arrange a replacement at no extra cost.
How to Start a Return
Contact us at sandhyadesignerstudio@gmail.com with your order number and reason for return. We'll guide you through the next steps.